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Checked 7 October 2026 · 4 min read

Electricity hotlines and how to escalate a complaint

Use the numbers we could confirm on official pages, then follow four steps when a complaint is not solved.

Hotlines you can use

Call 16999 first if you are not sure. It is the integrated power-sector call centre. After it connects, press the number for your company.

Electricity hotlines in Bangladesh
CompanyHotlineSource
DESCO (North Dhaka)16120Official DESCO page
DPDC (South Dhaka)16116Official DPDC pages
NESCO (Rajshahi and Rangpur)16603Official NESCO website
WZPDCL (Khulna, Barishal side)16117Official WZPDCL pages
BPDBPress 1 after dialling 16999BSS report on 16999
Palli Bidyut (BREB)Press 2 after dialling 16999BSS report on 16999
Integrated power call centre16999Press 1 BPDB, 2 BREB, 3 DESCO, 4 DPDC, 5 NESCO, 6 WZPDCL
Emergency: call 999 only for immediate danger, such as a live wire on the ground, fire or electric shock. Do not use it for billing.

Some websites list direct lines for BPDB and BREB. We could not confirm them on official pages, so we send you through 16999.

The four-step complaint ladder

  1. Call your company or use its app. Note the complaint number, the date and the name of the person.
  2. Go to the local office or complaint centre. Section 54 of the BERC Act, 2003 requires every distribution licensee to set up complaint centres. Bring your bill, meter photos and your first complaint number. Ask for a stamped receiving copy of any written complaint.
  3. Use the central route. You can lodge a complaint through the Power Division webpage and the government Grievance Redress System at grs.gov.bd, or by calling 16999.
  4. Go to BERC. BERC receives consumer complaints through its website. You can also apply to the Commission for arbitration with the company under section 40 of the Act.

Move to the next step only after the one before it has failed, and keep a record of each step.

Online channels

  • DPDC: the My DPDC app lets you file complaints and see your last prepaid token.
  • NESCO: a customer service portal, an online complaint portal and a prepaid customer portal. Email: info@nesco.gov.bd for information and complain@nesco.gov.bd for complaints.
  • DESCO: an online customer service system for applications such as bill correction, meter test and tariff change.
  • BERC: the consumer complaints section on berc.org.bd.

Have this ready before you call

  • Consumer number and meter number
  • Your company name
  • The month or dates in question
  • A dated photo of your meter display and a photo of the bill
  • Earlier complaint numbers, with dates
  • The mobile number registered on your account

Questions readers ask

What is the electricity hotline number in Bangladesh?

16999 is the integrated power-sector call centre. Press 1 for BPDB, 2 for BREB, 3 for DESCO, 4 for DPDC, 5 for NESCO or 6 for WZPDCL. DESCO is also 16120, DPDC 16116, NESCO 16603 and WZPDCL 16117.

Who do I call for a power cut?

Call your company hotline or 16999. Use 999 only if there is immediate danger, such as a fallen live wire.

What if my complaint is not solved?

Go to the local office or complaint centre, then lodge a complaint through the government Grievance Redress System or 16999, then use the consumer complaints section of BERC.

Can BERC solve my billing complaint?

BERC receives consumer complaints and can take an arbitration application under section 40 of the BERC Act. Start with your company, because BERC is the later step.

Where can I email NESCO?

info@nesco.gov.bd for information and complain@nesco.gov.bd for complaints, as listed on the NESCO website.

Sources and updates

Checked on 7 October 2026. Hotlines, fees and rules come from the company, samity and government pages listed here. Fees and steps differ between companies and change over time, so confirm the current figure with your own office before you travel or pay.

This is an independent website, not BERC or an electricity company. It cannot file complaints or applications for you. See our disclaimer or tell us about a mistake.

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