How to dispute a wrong electricity bill
Check the bill first, gather proof, send a clear written request, and know where to go next if nobody replies.
Step 1: check that the bill is really wrong
Many high bills are correct. Before you complain, rebuild the bill yourself with the five-step method. Then rule out these common causes: a higher slab after the June 2026 tariff change, a longer billing period, meter rent or arrears, and a catch-up after an under-billed month. See nine checks for a high bill.
Step 2: collect evidence
- A dated photo of your meter display
- The bill you question, and your last three to six bills or recharge receipts
- Notes on new appliances or more people at home that could explain a real rise
- Earlier complaint numbers
- Proof of payment for the period in question
Step 3: send a written request
A phone call is quick, but a written request with a stamped receiving copy is easier to follow up. Copy this and fill the brackets.
To
The Executive Engineer or Deputy General Manager
[Company name], [Office or zone name]
Subject: Request to check my electricity bill, consumer number [number]
Dear Sir or Madam,
I am a consumer under your office. My consumer number is [number] and my meter number is [number].
My bill for [month] shows [units] units and a total of ৳[amount]. My meter shows [reading] on [date], as in the attached photo. My earlier bills show [units] units a month. I believe the bill is not correct because [your reason].
Please check the reading, the units, the sanctioned load and the extra charges, and send me a written reply. If needed, please arrange a meter test.
Attachments: bill copy, meter photos with date, last three bills.
Name: [name] Mobile: [number] Date: [date]
Step 4: choose where to send it
| Company | Ways to send a request |
|---|---|
| DESCO | Its online customer service system supports applications such as bill correction and meter test. |
| DPDC | The My DPDC app lets you file a complaint. You can also visit the local NOCS office. |
| NESCO | Online complaint portal and complain@nesco.gov.bd. |
| Palli Bidyut | Your samity office. Many samities also take online requests. |
| Any company | Hotline or 16999, then the office. See the complaint ladder. |
Step 5: ask for a meter test if the office cannot explain the bill
Ask in writing for a meter test. The fee depends on the company. For example, Khulna Palli Bidyut Samity lists ৳240 for a single-phase LT meter and ৳480 for a three-phase LT meter, and a higher fee for HT-3. Ask your office what it charges and whether the fee is returned if the meter is found faulty. Do not open or touch the meter yourself.
What about the due date?
Do not ignore the due date. DPDC has said that unpaid bills can lead to disconnection. Ask the office in writing how the disputed amount will be handled while your complaint is open, and keep the reply.
Questions readers ask
How do I complain about a wrong electricity bill?
First rebuild the bill to check it. Then send a written request with the bill, a dated meter photo and your last bills to your company office. Use its app, portal or hotline too, and keep the complaint number.
Can I ask for a meter test?
Yes. Ask your company in writing. DESCO's online system supports meter test applications. Fees differ by company, for example Khulna Palli Bidyut Samity lists 240 taka for single-phase and 480 taka for three-phase LT meters.
What if the company does not reply?
Go to the local office or complaint centre, then lodge a complaint through the Grievance Redress System at grs.gov.bd or by calling 16999, then use the BERC consumer complaints section.
Do I still pay the bill during a dispute?
Do not ignore the due date. Ask your office in writing how the disputed amount will be handled, and keep the reply and the receipt for any payment you make.
What proof is best?
A dated photo of the meter display, the bill, your last three bills and any earlier complaint numbers.
Sources and updates
Checked on 7 October 2026. Hotlines, fees and rules come from the company, samity and government pages listed here. Fees and steps differ between companies and change over time, so confirm the current figure with your own office before you travel or pay.
- DESCO: your postpaid bill and meter reading schedule
- DPDC: tariff rates, June 2026 bill month
- NESCO official website
- Khulna Palli Bidyut Samity: connection and service fees
- The Daily Star: remedies for excessive electricity bills
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