Get things done with your electricity utility
Calculators and guides explain the numbers on your bill. This section is about the paperwork and phone calls — finding the right office, paying without a failed transaction, escalating a complaint, and applying for a connection or net metering.
Six practical services
Each page is written for someone who needs to act today — a checklist, a table, or a template you can copy, not just background reading.
Find your distributor
Search DESCO, DPDC, NESCO, BPDB, WZPDCL and Palli Bidyut coverage areas by area name or company code.
Pay or recharge your bill
Every payment channel that works in Bangladesh — bKash, Nagad, Rocket, Upay, bank apps, agents and utility apps — with fees and failure fixes.
Hotlines & complaint escalation
A full directory of utility hotlines plus the escalation ladder from local office to BERC when nobody answers.
Apply for a new connection
Documents, fees, timelines and inspection steps for getting a fresh residential or commercial connection.
Fix a wrong bill
Evidence to collect, a copyable written complaint template, meter testing requests and adjustment timelines.
Net metering for solar
Eligibility, documents, approval timeline and how export credits actually appear on your bill.
BidyutBill is an independent information resource and is not affiliated with BERC, BPDB, or any distribution utility. Fees, hotlines and processes are summarised for guidance — always confirm current details with your local office before travelling there. See our disclaimer for details.